Linking Service Lines To A PTO Model On An Order Results In The Service Getting Linked To Every Comp (Doc ID 2203488.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

ACTUAL BEHAVIOR
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Find that a service item is attached to individual model and included lines.

EXPECTED BEHAVIOR
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Expected behavior: Expect the service item to be attached to only the model line

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders. Returns>Sales Orders
3. Enter order and see issue

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot correctly enter orders as the service item is being created for each order line.

Cause

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