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Depot Repair - TeleService: Unable To Create Dependent Task (Doc ID 2203666.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


Multiple engineers need to collaborate on the same Task (in case multiple Resources cannot be assigned to a single Task).
Defined a Task Template to populate the main Task with a dependent Task.


Expected Behavior:

Need to create a Field Service Task of Task Type 'Dispatch'.
A parent task would be auto-assigned, and a child task would be assigned manually.
Upon creation, Status for both parent and child Tasks would be 'In Planning' for instance, and after the assignment it should change appropriately.


Unable to create Dependent tasks via Task Template and/or in Service Request form.

(R) CRM Administrator
(N) Task and Escalation Manager

- Task > Task Templates
- Dependencies button

=> It is looking for SR Number, and the LOV is blank.

(R) Service
(N) Service Requests > Create Service Request

- Tasks tab
- More button > Dependencies tab

=> Task Number is grayed out.

1. Open Setup Task Template Groups form
2. Add a dependent task
3. See that the field is locked.

In Depot Repair Service Requests, it is not possible to add a dependency to the Task.
The field is greyed out.


Navigate to Task Management and find the same task and assign the dependency there.


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