Change Owner Functionality: 'Change Current & Installed Locations' Check Box Not Working as Expected (Doc ID 2203771.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Installed Base - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5, Update Item Instance page:

ACTUAL BEHAVIOR
---------------
When performing 'Changer Owner' function from Update Item Instance page, the Current and Installed Locations are not updated to the new customer's data even though the 'Change Current & Installed Locations' check box is selected.

EXPECTED BEHAVIOR
-----------------------
Expect the data to change to the newly selected customer data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Oracle installed Base Agent User >> Item Instance >> Item Instances >> Query for Instance

2. Click on the 'Update Instance' icon (pencil)

3. Click on the 'Change Owner' button

4. Check the 'Change Current & Installed Locations' box

5. Enter the new Account information

6. Click on the 'Apply' button

7. Observe that the Current and Install At locations did not update

8. Observe that the Bill to and Ship To locations did not automatically populate the new address

Changes

 

Cause

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