Incorrect Behavior For Profile Option "Service : Make Group Or Individual Owner Mandatory" (Doc ID 2203828.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Customer Support specialist, Agent Dashboard:

When attempting to update an SR with an empty Owner or Group from "Customer Support Specialist" responsibility the following error occurs:

ERROR
-----------------------

"Please enter a valid group and/or owner"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Customer Support Specialist
2. Navigate to (Agent Dashboard)
Click on Quick Update button


Changes

 

Cause

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