Responsibility LoV/Drop-down Available When Creating A Service Request In Email Center (Doc ID 2204477.1)

Last updated on NOVEMBER 23, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When navigating to the Create Service Request page in Email Center, a default responsibility context is available in a drop-down.

Steps
(R) Email Center Agent Console
(N) Home > Inbox
Click on an email message
Attach Customer to email message
Click on Create SR link

A responsibility drop-down is available for users to choose.

Cause

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