Responsibility LoV/Drop-down Available When Creating A Service Request In Email Center
(Doc ID 2204477.1)
Last updated on MARCH 13, 2019
Applies to:
Oracle Email Center - Version 12.2.3 and laterInformation in this document applies to any platform.
Symptoms
When navigating to the Create Service Request page in Email Center, a default responsibility context is available in a drop-down.
Steps
(R) Email Center Agent Console
(N) Home > Inbox
Click on an email message
Attach Customer to email message
Click on Create SR link
A responsibility drop-down is available for users to choose.
(R) Email Center Agent Console
(N) Home > Inbox
Click on an email message
Attach Customer to email message
Click on Create SR link
A responsibility drop-down is available for users to choose.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |