Last updated on NOVEMBER 23, 2016
Applies to:Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.
When navigating to the Create Service Request page in Email Center, a default responsibility context is available in a drop-down.
(R) Email Center Agent Console
(N) Home > Inbox
Click on an email message
Attach Customer to email message
Click on Create SR link
A responsibility drop-down is available for users to choose.
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