Mobile Field Service Signature Capture Is Not Working Correctly With Topaz Devices in IE 11 (Doc ID 2204502.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3  Mobile Field Service Laptop

Signature capture is not working properly for MFS laptop users when using a Topaz device.    After creating the signature the application does not save it to the task
Signature capture works in Chrome and Firefox but not in IE11

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to MFS laptop
2. create a debrief for a task
3. capture a signature
4. The application does not save the signature

Cause

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