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Mobile Field Service Signature Capture Is Not Working Correctly With Topaz Devices in IE 11 (Doc ID 2204502.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3  Mobile Field Service Laptop

Signature capture is not working properly for MFS laptop users when using a Topaz device.    After creating the signature the application does not save it to the task
Signature capture works in Chrome and Firefox but not in IE11

The issue can be reproduced at will with the following steps:
1. Login to MFS laptop
2. create a debrief for a task
3. capture a signature
4. The application does not save the signature


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