Unable To Associate Agents To Email Account In Email Center (Doc ID 2204577.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------

Unable to associate email accounts to agents in oracle email center. there are no accounts in the drop down.

EXPECTED BEHAVIOR
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All email accounts configured should be displayed in Agents and Accounts Assignment page of Email Center Supervisor dashboard.

STEPS
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The issue can be reproduced at will with the following steps:

Email Center Supervisor > Supervisor > Account > Agents >> Assignment
Agents and Accounts Assignment
Assign Agents to Accounts >>Select Email Account
Customer don't see email accounts



Changes

 

Cause

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