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Unable To View Tasks In The Dispatch Center Google Map When Using Internet Explorer 11 (Doc ID 2204583.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3  Dispatch Center

ACTUAL BEHAVIOR
---------------
Tasks are not displayed on the google map when using IE11.  The default map is displayed with no tasks.
Tasks are displayed on older versions of IE  and on Firefox and Chrome browsers

EXPECTED BEHAVIOR
-----------------------
Expect tasks to be displayed  when using IE11.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the dispatch center form
2. Select task(s) to be displayed on the map
3. Map is displayed but the task is not plotted


Cause

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In this Document
Symptoms
Cause
Solution
References


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