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Processing Life Event Causes Unexpected Reduction In Life/AD&D Coverage Amounts (Doc ID 2205044.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP9 version, Advanced Benefits

ACTUAL BEHAVIOR
---------------
When Processing Open Life Event ; Benefit Coverage amount is calculating incorrectly

EXPECTED BEHAVIOR
-----------------------
Coverage Amount for Basic Life and ADD should be 2x Salary [will vary by business]

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefits Service Center
2. Process Open Life Event and close event
3. View Enrollment Results and note that the coverage amount is less then previous year's coverage amount

Cause

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In this Document
Symptoms
Cause
Solution


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