Time Out Error When Navigating to Publication Tab in Oracle Configurator Developer Repository (Doc ID 2205051.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Configurator Developer - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.31.8 version, Repository

When attempting to access the publications tab in the Oracle Configurator Developer repository, the following error occurs intermittently after the page tries to load for some time.

ERROR
-----------------------
Internal Server Error
The server encountered an internal error or misconfiguration and was unable [...]

DB Time out message indicates:
[Day Month 15 12:00:00 2016][client 12.345.6.78][ecid: 1234567:123.45.67.89:12345:0:12345,0] mod_oc4j: request to OC4J hostname.com:port failed: recv failed (errorno=4)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Oracle Configurator Developer responsibility
2. Main repository
3. Select the "Publications" tab
4. Intermittently, page spins for a long time
5. Error page displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to the publications tab reliably, impacting the ability to push model changes to production.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms