Oracle Learning Management Internal Server Error When Navigating To Class On 12.1 HRMS RUP9 (Doc ID 2205407.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP9 version, Content Admin


OLM Internal Server Error when navigating to Class
Customer is seeing a new issue when trying to access Class information, found while testing RUP9 patch 21980909.
After 5-10 minutes customer sees Internal Server Error

 


ERROR
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OLM Internal Server Error when navigating to Class


STEPS
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The issue can be reproduced at will with the following steps:
1. Select a Category from the 'Browse Catalog' list on the right side. E.g. Department Leadership > Select a Course. E.g. 'Recruiting for Attitude' > Select an/the Offering > Select a Class.




BUSINESS IMPACT
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The issue has the following business impact: customer is unable to progress RUP9 to Prod with this issue

Cause

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