Sales Order will not Book with a Specific Item Under an ATO Model when Ordered as Part of a Nested PTO Model
Last updated on MARCH 28, 2018
Applies to:Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, Transaction Entry
Cannot book order with a specific item under an ATO Model when ordered as part of a nested PTO Model.
When ordering an item (xxATOITEM) as part of ATO Model (XATOMODEL) we are able to book and progress the order when ordered as a standalone model configuration.
However, we ordering the same item and ATO model combination under the parent PTO Model (XPTOMODEL), the order will not book.
All other combinations of the configurations with parent PTO and child ATO Model options book without issue.
Expect order to book.
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench > Order Organizer > Enter Order
3. Select Book > Notice order stays in Enter status, workflow shows Forced. No error is given.
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