Sales Order will not Book with a Specific Item Under an ATO Model when Ordered as Part of a Nested PTO Model (Doc ID 2206264.1)

Last updated on NOVEMBER 21, 2016

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

ACTUAL BEHAVIOR
___________________
Cannot book order with a specific item under an ATO Model when ordered as part of a nested PTO Model.

When ordering an item (xxATOITEM) as part of ATO Model (XATOMODEL) we are able to book and progress the order when ordered as a standalone model configuration.
However, we ordering the same item and ATO model combination under the parent PTO Model (XPTOMODEL), the order will not book.
All other combinations of the configurations with parent PTO and child ATO Model options book without issue.

EXPECTED BEHAVIOR
___________________
Expect order to book.

STEPS
___________________
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench > Order Organizer > Enter Order
3. Select Book > Notice order stays in Enter status, workflow shows Forced. No error is given.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms