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Employee is Unable to See 'Employee + Family' Option (Doc ID 2207037.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Annual Enrollment
RUP9
Production

ACTUAL BEHAVIOR
---------------
Employee with Common Law Partner is unable to select 'Employee + Family' option

EXPECTED BEHAVIOR
-----------------------
Employee with Common Law Partner able to select 'Employee + Family' option

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. US Super HRMS Manager
2. People -> Benefits Service Center
3. Query person in question
4. Non-Flex Program Enrollment
5. Unable to see or choose 'Employee + Family' medical option

Changes

 'Common Law Partner' was uncommon relationship type for customer. This could also be applicable to a new relationship type being used or one that is infrequently used/tested.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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