Notes entered by the Change Request approver is not saved in approval action history

(Doc ID 2207583.1)

Last updated on JANUARY 10, 2018

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Notes entered by the Change Request approver is not saved in approval action history

EXPECTED BEHAVIOR
-----------------------
Notes entered by the Change Request approver should be saved in approval action history

STEPS
-----------------------
The issue can be reproduced at will with the following steps in Oracle iProcurement:

1. Login to iProcurement Responsibility
2. The requester user issues a change request on a previously-created requisition.
3. Submitted for approval.
4. The approver user opens the change request notification, and takes the approval action of either "Approve" or "Reject", and enters comments in the Note field.
5. The approval action is successful.
6. However, the Notes are not shown in the Approval History (action history) for the requisition.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms