Standard Benefits (OSB) Find that Non-Recurring Elements are Purged When Elections are Changed

(Doc ID 2208729.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When enrolling in a new plan, thereby ending the previous enrollment, prior enrollment Non-Recurring elements are disappearing.
There is no record of these elements having ever existing or having been processed.

EXPECTED BEHAVIOR
-----------------------
Expect change in enrollment to have no impact (other than to end date) the current elements.
Especially when those elements have been picked up for payroll processing.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility Employee Self-Service > Benefits.
2. Select the unrestricted program.
3. Enroll in a plan.
See that recurring as well as non-recurring elements are assigned as a result of the enrollment.
4. At a later time, re-access Employee Self-Service and select an alternate plan.
See that the recurring element shows ended but the non-recurring elements are purged.

Cause

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