SG : IBG Payment File Rejected With Invalid Account Number (Doc ID 2208944.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle HRMS (Singapore) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Singapore Payroll

ACTUAL BEHAVIOR
---------------
SG Payroll : IBG Payment File rejected with Invalid Account Number

Client has merged a new Business Unit this month. We have ran the Payroll for the New Business Unit and generated the IBG Payment File. When we uploaded to the Bank, Bank has rejected the file with Invalid Account Number. We are facing this Issue for around 100 Employees. We have scrutinised the data and came to know that all MAY BANK accounts.

We have crossed verified the MAY Bank account numbers in Payment file to that of data in payment method screen of Employees, we found that bank account number is truncated.

We have gone the Oracle Note : How to setup bank account for Direct Deposit (Singapore IBG Format) (Doc ID 279600.1) . It is mentioned that for MAY BANK 2nd,3rd,4th digit are truncated. But MAY BANK rejects the file as Invalid Account Number.

We are you DBS IDAL System.

EXPECTED BEHAVIOR
-----------------------
IBG Payment File should not be rejected by Bank

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Payroll for the New Business Unit
2. Run Direct Deposit (Singapore IBG Format)
3. Send the .MF file to Bank using DBS IDAL System

Changes

 

Cause

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