Strategy Hold Does Not Get Released If The Promised Amount Becomes Less than the Invoice Amount (Doc ID 2209165.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

A strategy hold is not automatically released on a strategy, if the Promise to Pay amount is changed to something < the full invoice amount.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Customer has 1 delinquency and a strategy assigned. (Invoice = $1000)
  2. When a promise to pay is entered for the full amount of the invoice ($1000), the strategy goes on hold (correct).
  3. Users are allowed to modify the promise amount to something less than the full invoice amount ($750). When doing this, the strategy is not automatically release from hold.

Cause

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