Internal Sales Order Not Getting Re-created When Resource is Re-assigned (Doc ID 2209364.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Parts Requirement


ACTUAL BEHAVIOR  
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When Parts requirement creates an Internal Sales Order and stays in the ready to release status, the original order is cancelled and a new order is not created when the  resource is cancelled and assigned to new resource

EXPECTED BEHAVIOR
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The original order should not be cancelled if the resource is removed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a task
2. Create Parts Requirement
3. Create Internal Sales Order for the task
4. Re-assign the Task

Changes

 

Cause

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