Internal Sales Order Not Getting Re-created When Resource is Re-assigned
(Doc ID 2209364.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Parts Requirement
ACTUAL BEHAVIOR
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When Parts requirement creates an Internal Sales Order and stays in the ready to release status, the original order is cancelled and a new order is not created when the resource is cancelled and assigned to new resource
EXPECTED BEHAVIOR
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The original order should not be cancelled if the resource is removed.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a task
2. Create Parts Requirement
3. Create Internal Sales Order for the task
4. Re-assign the Task
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |