Unable to Create Counter Template for Contract Item Association Type

(Doc ID 2209498.1)

Last updated on DECEMBER 07, 2016

Applies to:

Oracle Installed Base - Version 12.0.0 to 12.2.5 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Created a counter group with 'Association Type' = 'Contract Item' and associated a non-trackable item to this counter group.
When trying to create a counter template, the 'Association Type' field is automatically set to "Trackable Item" and is non-updateable (greyed-out) so 'Contract Item' is unable to be selected.


EXPECTED BEHAVIOR
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Want to create a counter template with a Contract Item association type which is associated to a counter group with a non-trackable item.

STEPS
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The issue can be reproduced at will with the following steps:
1. Oracle Installed Base User Agent > Setup: Counters > Groupings > Create (button) > Create a counter group with Association Type: 'Contract Item' and associate a non-trackable item

2. Oracle Installed Base User Agent > Setup: Counters > Template > Create (button) > Create counter template> Create > the field 'Association Type' is automatically set to 'Trackable Item' and is non-updateable (greyed-out)

Cause

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