Unable to send notifications to the new user (Doc ID 2209586.1)

Last updated on DECEMBER 12, 2016

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Notifications are stuck with OLD user name

EXPECTED BEHAVIOR
-----------------------
Expect to transfer/forward all there notifications  which are stuck with OLD user name to the NEW user name


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Two User Names were assigned to same Employee.
2. Notifications has been sent to old user which is no longer in use.
3. Removed the person assignment and deactivated the old user name.
4. Now, all Notifications are being stuck with old user name.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, all the notifications with old user name need to be routed to new user name

Cause

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