Incorrect Bill-to Address Used When Claim Is Created from Ship and Debit Batch in Trade Management (Doc ID 2209601.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CLAIMS

ACTUAL BEHAVIOR
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When a customer changes their bill-to address, we must update the Trade Profile in Oracle Trade Management. With R12 this now creates a new Trade Profile instead of updating the existing Trade Profile. When Ship and Debit batches are closed in Trade Management and the Claim it is created with the old incorrect bill-to address. If the old address is inactivated the Initiate Payment process fails to create a Claim with a workflow error of "


When uploading a batch using WebADI I select the proper Partner Site ID and I see that the batch has the proper site ID but still the claim is created using the original Trade Profile bill-to address.

EXPECTED BEHAVIOR
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customer want to default bill to site based on customer trade profile

STEPS
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The issue can be reproduced at will with the following steps:
1. create customer trade profile for siteA, load ship and debit data
2. create customer trade profile for site B and try to default site B on claims loading to ship and debit


Changes

 

Cause

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