Sale Order Number Not Generating From Quote (Doc ID 2210281.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR

Sale Order Number not generating after customer acceptance of quote, no sale order number generating.

EXPECTED BEHAVIOR

Expect quote to complete and create Sales Order.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Order Management > Negotiations > Quote >
3. Actions button = Progress Quote

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot complete the Sales Order process.

Cause

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