Saving A Transaction Completes With Error - An Unexpected Error Has Occurred. (Doc ID 2211390.1)

Last updated on DECEMBER 14, 2016

Applies to:

Oracle Financials for the Americas - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receivables Uptake of EBTAX

Saving a Transaction Completes with the following error :

ERROR
-----------------------
- An Unexpected Error Has Occurred. Please Contact Your System Administrator EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables
2. Navigation: Transactions > Transactions
3. Enter the data of the invoice, add the line and save, shown error An unexpected error has occurred. Please contact your system administrator

Tax Debug log file shows:

ZX_PRODUCT_INTEGRATION_PKG.tax_curr_round(-)
-- Tax category tax amount after rounding: 0
-- l_country_code: CO
-- populating tix information for tax_regime_code:
EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate
JL_ZZ_TAX.calculate()- : tax_vendor_return_code 9

Cause

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