Journal Workflow Timeout Notification Has Wrong "FROM User" In Action History
Last updated on MARCH 08, 2017
Applies to:Oracle General Ledger - Version 12.1.3 and later
Information in this document applies to any platform.
Journal Batch did not record correct FROM USER in Action History in the Notify Preparer Activity
when "Request Approval From Approver" times out. In the "Notify Preparer - No Manager Response" activity,
the notification did not have a From user name (in wf_notifications table FROM_USER is set to NULL)
and in the Action History it give a random user name from the system which is incorrect.
Expect Action History to show correct user
The issue can be reproduced at will with the following steps:
1. Create Journal
2. Submit journal for approval
3. Approval times out and notification is sent.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms