Journal Workflow Timeout Notification Has Wrong "FROM User" In Action History (Doc ID 2211803.1)

Last updated on MARCH 29, 2019

Applies to:

Symptoms

Journal Batch did not record correct FROM USER in Action History in  the Notify Preparer Activity

when "Request Approval From Approver" times out. In the  "Notify Preparer - No Manager Response" activity,

the notification did not have a From user name (in wf_notifications table FROM_USER is set to NULL)

and in the Action History it give a random user name from the system which is incorrect.

EXPECTED BEHAVIOR
-----------------------
Expect Action History to show correct user

STEPS
----------
The issue can be reproduced at will with the following steps:
1. Create Journal
2. Submit journal for approval
3. Approval times out and notification is sent.

Cause

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