Journal Workflow Timeout Notification Has Wrong "FROM User" In Action History
(Doc ID 2211803.1)
Last updated on AUGUST 26, 2020
Applies to:
Oracle General Ledger - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
Journal Batch did not record correct FROM USER in Action History in the Notify Preparer Activity
when "Request Approval From Approver" times out. In the "Notify Preparer - No Manager Response" activity,
the notification did not have a From user name (in wf_notifications table FROM_USER is set to NULL)
and in the Action History it give a random user name from the system which is incorrect.
EXPECTED BEHAVIOR
-----------------------
Expect Action History to show correct user
STEPS
----------
The issue can be reproduced at will with the following steps:
1. Create Journal
2. Submit journal for approval
3. Approval times out and notification is sent.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |