Journal Workflow Timeout Notification Has Wrong "FROM User" In Action History

(Doc ID 2211803.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle General Ledger - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


Journal Batch did not record correct FROM USER in Action History in  the Notify Preparer Activity

when "Request Approval From Approver" times out. In the  "Notify Preparer - No Manager Response" activity,

the notification did not have a From user name (in wf_notifications table FROM_USER is set to NULL)

and in the Action History it give a random user name from the system which is incorrect.

EXPECTED BEHAVIOR
-----------------------
Expect Action History to show correct user

STEPS
----------
The issue can be reproduced at will with the following steps:
1. Create Journal
2. Submit journal for approval
3. Approval times out and notification is sent.


Cause

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