Last updated on DECEMBER 09, 2016
Applies to:Oracle Transportation Management - Version 6.4.1 to 6.4.3 [Release 6.4]
Information in this document applies to any platform.
When creating appointments for shipments at a location through the dock manager, duplicate appointments are created for the respective time slot.
It is expected that only one appointment is created.
The issue can be reproduced with the following steps:
1. Navigate to Operational Planning -> Appointment Management -> Dock and Yard Managers
2. Search for the respective location
3. Schedule an appointment for a shipment at that location.
4. By querying the database, duplicate appointments are created for the same appointment start and end times.
Note: Once duplicate appointments are created, the following application instability is observed:
a. Trying to block or unblock an appointment slot AFTER the duplicated appointment and saving the change will not persist the change to the database. The issue is magnified if this is attempted more than once on the same time slot (as each time this is tried, a new record is created in the APPOINTMENT table with IS_BLOCKED=Y. However, the change is not seen on the screen.
b. When an issue of duplicated appointments happens, you can run a delete statement from the back end to remove one of the duplicate rows. Here is the behavior observed if you delete duplicate rows manually from the database:
b1. If for example, the user tried to block an appointment slot AFTER the duplicated appointment MORE than once (issue described in b), then the issue will still exist for that time slot as there are duplicated rows in APPOINTMENT table.
b2. If for example, the user tried to block an appointment slot AFTER the duplicated appointment ONLY once, then the issue (described in b) will no longer occur once the duplicated appointment is deleted, since only one unique row will remain for the time slot.
c. Trying to block or unblock an appointment BEFORE the duplicated appointment will work fine with no issues
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