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Warranty Effective Dates are Not Synchronized With Install Date Change (Doc ID 2212054.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Warranty effectivity dates are not synchronized corresponding to a change of item instance's install date.

Steps
1. Using an Order Management responsibility, navigate:  Orders, Returns > Sales Order.
2. Create an order for an item with Warranty associated in the Bill of Materials and book the order.
3. On shipping the order, instance gets created and the associated Warranty gets created.
4. Update the install date on the Item Instance and check the warranty effectivity dates. Note that they are still the same.

Cause

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In this Document
Symptoms
Cause
Solution


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