Warranty Effective Dates Not Synchronized AS Per Install Date Change

(Doc ID 2212054.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Warr./Ext.Warranty Integration

ACTUAL BEHAVIOR
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Warranty effectivity dates are not synchronized corresponding to the change of item instance install date.

EXPECTED BEHAVIOR
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Warranty effectivity dates should be updated according to the change of the install date on item instance.


STEPS
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The issue can be reproduced by the following steps:
1. Navigate to Order Management (R) -> Orders, Returns -> Sales Order.
2. Create an order with item associated with warranty under bill of materials and book the order.
3. On shipping the order, instance gets created and the associated warranty gets created on running required programs.
4. Update the install date on instance and check the warranty effectivity dates are still the same.

Cause

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