Credit Memo Not Visible in Contact Center Invoices Tab When Searching by Order/rma Number (Doc ID 2212164.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Agent Dashboard

ACTUAL BEHAVIOR
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For order/RMA, despite having a Credit Memo generated, this is not visible in Contact Center when searching by Order Number

STEPS
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The issue can be reproduced at will with the following steps:
1. CTR CS Supervisor > Contact Center > Search by Order Number
  Invoices Tab > No records returned.

Note: For order/RMA, despite having a Credit Memo generated, this is not visible in Contact Center when searching by Order Number, however if you search by transaction number, or leave as Null, the Credit Memo is displayed.

Changes

 

Cause

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