Not Able To Select Status With More Than 30 Characters In The Status Group Definition Page

(Doc ID 2212173.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the SR status definition, it is allowed to create a status with a name of up to 90 characters in length.
But in the Status Group Definition page, it is showing below error when trying to select the status name longer than 30 characters.


ERROR
-----------------------
Not able to select "SR Status" with more than 30 characters in the Status Group Definition page, the following error appear:
"From validation failures: value in Status is too long"

STEPS
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The issue can be reproduced at will with the following steps:
1. (N) Service > Setup > Definitions > Service Request Statuses
- Create and save an "SR Status" with more then 30 character
2. Add this status and to an existing Group Status : (N) Service > Rules > Status Groups and Transitions

Changes

 

Cause

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