Contact Center, Status Field On Party Information Tab Is Greyed Out And Incorrect Value Displayed (Doc ID 2212240.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Customer Care - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

In 12.2.5 on contact center, status field on Party Information tab is greyed out and incorrect value shows displayed.


Steps To Reproduce
===================
1. Navigate > Service > Customer Management > Contact center > query Contact # 3638116 > view details for - Contact : Michael Geusen-Test Debitor- 3638116
2. On Relationship tab status = 'Inactive'
4. On Party Relationship tab check the status = 'Inactive' and greyed out not able to update. Why is status field greyed out and status field not updateable?

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms