Need to have Charges and Service Request Information On ERES Notification

(Doc ID 2212479.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


In the standard RTF there are no charges detailst. Oracle provided the XML structure which does not have this information.

 Also in the ERES notification there is no reference for the Service Request number against which the notification is triggered,Is this possible?


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