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No Details Shown When Updating an Existing Recurring Element Via ICD (Doc ID 2212654.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP8 version, Self Service Benefits
Dev

ACTUAL BEHAVIOR
---------------
When employees update ICD entry the entry is no longer displayed, nor details of the entry given in notifications and approvals. However, the element itself is updated.

EXPECTED BEHAVIOR
-----------------------
Ability to see updated record and all relevant information shown in approvals and notifications.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. ICD Function
2. Query Person
3. Click on Update Icon
4. Update Values and effective date
5. Apply
6. The transaction now disappears in Future and Ongoing Transactions table
7. Click 'Next'; nothing shown on review page
8. Submit, approvals sent to users specified
9. No details show in Approval Notification
10. Approved
11. FYI notification sent to originating employee and has no details

Cause

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In this Document
Symptoms
Cause
Solution
References


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