network_serial_number is NULL for the Network Assets (table : mtl_eam_network_assets)

(Doc ID 2212839.1)

Last updated on JANUARY 12, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

 Network_Serial_Number is populated with null values in the mtl_eam_network_assets table for the Asset members in the Asset Routes

EXPECTED BEHAVIOR

Network_Serial_Number should be populated with Serial Number of the Asset Route in the mtl_eam_network_assets table for all the Asset members

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility : Enterprise Asset Management
2. Navigate to Assets->Asset Routes->Query for the asset number AR-CMPR-SERVICE-12
3. Click on the Asset Route button
4. Add a new row and save
4. Row inserted in mtl_eam_network_assets table but with network_serial_number is null.

Cause

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