On Hold Check is Not in Custom Workflow for Actionable Work Items (Doc ID 2213150.1)

Last updated on DECEMBER 12, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The Amount collected is being calculated for child work flows in Strategies causing an issue with custom workflow and actionable work items going on hold.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms