Error ORA-00907 when try to drilldown on seeded profile check (Doc ID 2213213.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Customer Profiles & Dashboard

When attempting to drilldown in one of the seeded profile check ("Install Base Size (11.5.6)"),
the following error occurs.

ERROR
-----------------------
ORA- 00907: missing right parenthesis


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Contact Center and query a customer
2. In the Dashboard tab, double click on the seeded "Install Base Size (11.5.6)" profile check
3. The reported error occurs


Changes

 

Cause

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