Java Null Pointer Error When Accessing Self-Service > Benefits Email Notifications

(Doc ID 2213343.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP8 and later
Information in this document applies to any platform.


When attempting to access an email notification, the following error occurs:

Exception Details.

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
  at oracle.apps.fnd.framework.OAException.wrapperException(
  at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(
  at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(
  at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(

## Detail 0 ##
  at oracle.apps.ben.selfservice.enrollment.webui.ConfirmationTopCO.processRequest(

The issue can be reproduced at will with the following steps:
1. Go to responsibility Employee Self-Service and select the Benefits function.
2. Make enrollment changes for the Open life event.
Changes made to benefits sends an email notification to the Benefits Administrator.
3. Click the link in the email to view the enrollment changes.
Error occurs.


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