My Oracle Support Banner

Ship To Address Is Not Defaulting Correctly On SR Charges When Perform Import To Actuals From WIP (Doc ID 2213626.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3

When trying to Import the WIP details into the Repair Actuals, the Ship to address in the charges records is getting over written with the Bill to details.

Expect that the Ship To details should be retained and should not get over written with the Bill To details.

1. Login to Oracle Apps.
2. R) Depot Repair Manager -> Create Service Request -> Contact/Address Tab ->
Enter a Bill To Party, Account and Address details. Similarly, Enter a different Ship To Party, Account and Address details and save.
3. Create a Depot Repair Order with WIP Repair Type. Now, create a Repair Job and complete the Job with at least one Material/Resource line.
4. Import the WIP Job details into the Repair Actuals.
5. Find that the Charge lines that are getting created have the Ship To Account, Ship To Party changed to the same as the Bill To Account and Bill To Party.
This is incorrect as the Ship To details should not get over written with the Bill To details.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.