The Schedule Management Form Selects All Resources For Blocking Unless You Explicitly Uncheck The 'Select all' Checkbox (Doc ID 2213747.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Schedule Management

ACTUAL BEHAVIOR
---------------
The Schedule management form automatically selects all resources.   Even if the user manually de-selects some resource,  the 'select all' check box is selected and all resources will be updated.

EXPECTED BEHAVIOR
-----------------------
The expectation is that the form would not automatically select all users.   The form should only select the resources that were selected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Log into EBS with Field Service Dispatcher Responsibility
2) Open Dispatch Center
3) Go to Navigate-> Schedule Management
4) Select Any Service territory and Click on Refresh Resources
5) Click ‘Select All’ Under Resources
6) Now de-select any 2 or 3 Resources by individually unchecking them
7) You can update the Start and End Time for the Trips and Under ‘Action’ Select ‘Block’ Trips. You can see that the Select All Check mark is still present under resources.
8) On pressing OK, the dispatch center will generate a Block Trip action against all the Resources in this territory. So the resources which were unchecked by the Dispatcher will also be blocked. 


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms