Self Service Create Absence Failing With "internal Server" Error

(Doc ID 2213791.1)

Last updated on DECEMBER 14, 2016

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, Assignment,Term,Pay,ChgMgr,LOA

When attempting to open the Create Absence page
the following error occurs.

ERROR
-----------------------
Internal Server Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select Manager Self Service (Payroll Approvals Not Required)
2. Absence
3. Action for a worker thru the Absence: People in Hierarchy page
4. Create Absence button thru the Absence Summary page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create absence

WORKAROUND
-----------------------
10-dec-2015
Absences cannot be created at all through Manager Self-Service. N, after the time out it is possible to go back to the page and create the absence as the LOV data is cached, but this is not acceptable.

Cause

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