Service Order Status Is Not Getting Refreshed/updated In Depot Repair After Shipping

(Doc ID 2213881.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

After shipping repaired Item, Status in Logistic line is not getting updated as 'Shipped' until manually hitting 'Refresh Logistic'.
Even Service Order status is not getting updated even though the Profile is set.

Steps:

- Open Service Request
- Set the profile option: "CSD: Default Service Order Status After..." = 'Shipped'
- Ship Order
=> Status in Logistics (tab) got updated as shipped only after hitting the 'Refresh Logistics' button manually.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms