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Error 'User-Defined Exception In Package OM_TAX_UTIL Procedure Tax Line' Raised When Adding Service Order Line And Linking To Customer Install Base Instance (Doc ID 2214095.1)

Last updated on FEBRUARY 22, 2020

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms



When adding a new service line to a sales order for a specific Operating Unit (OU) and link this line to a customer Installed Base(IB) instance, the following error message is raised:


ERROR

User-Defined Exception in Package OM_TAX_UTIL Procedure Tax Line





STEPS

1) Order Management Super User Responsibility (OM)
2)  Create a new order in operating unit OU - ABC
3)  Add a service line SE and link it to instance 123456 (product AB-CDE-LMN1Z2)
4)  Save

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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