Strange Behaviour Adding Workitems To Existing Strategy

(Doc ID 2214495.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 version, Collections Administration

Is there a way to change the setup of a strategy, without changing the already assigned strategies of individual delinquent transactions and the changes to affect only new cases?
At the moment it is not possible to make changes to the setup of work items in the templates of strategies which are already used and assigned to customers or delinquent invoices. Work items which are active cannot be removed and assigned to strategies with ‘Open’ status and when inserted or added the new work item is visible in an assigned strategy.

Solution

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