Message "Unable To Connect To My Oracle Support. Please Enter A Valid My Oracle Support Userid And Password" (Doc ID 2214716.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Applications Manager - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Receiving error message when trying to update My Oracle Credentials from Oracle Applications Manager:

Unable to connect to My Oracle Support. Please enter a valid My Oracle Support userid and password

And the WebOAM log shows:

oracle.apps.fnd.oam.sdk.srvc.patch.MetalinkCredException: FATAL Alert:BAD_CERTIFICATE - A corrupt or unuseable certificate was received.; Root exception is:  
javax.net.ssl.SSLKeyException: FATAL Alert:BAD_CERTIFICATE - A corrupt or unuseable certificate was received.

Cause

Sign In with your My Oracle Support account

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