Contracts Get Stuck Pending Internal Approval Negotiation Status with no Active Workflow to be Found
(Doc ID 2214806.1)
Last updated on AUGUST 31, 2021
Applies to:
Oracle Service Contracts - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Authoring
ACTUAL BEHAVIOR
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Contracts are stuck with a Negotiation Status of Pending Internal Approval, but there is no Approval Workflow to be found.
EXPECTED BEHAVIOR
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Expect that if a contract is pending approval there would be some active approval process to be found.
STEPS
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The issue can be reproduced at will with the following steps:
1. Submit a contract for approval.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |