Debrief Error:Failed To Retrieve The Currency For Price List With ID (Doc ID 2214885.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Field Service - Version 12.2.6 and later
Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Debrief / Field Service Report


When attempting to debrief for service request, it prompts up the following error


ERROR
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Failed to retrieve the currency for price list with ID: 7036




STEPS
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The issue can be reproduced at will with the following steps:
1. Create Service Request and its task
2. Fill in Assignee and change the task status to be
3. Click button
4. After saving the resource information, when attempting to click button, it prompts up error



Cause

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