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Can not create orders with HTML Responsibility (Doc ID 2215135.1)

Last updated on AUGUST 22, 2018

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Transaction Entry

When attempting to created sales order using the Order Management HTML Responsibility the following error occurs.

You have encountered an unexpected error. Please contact the system administrator for assistance.

There are no valid navigation for this responsibility.
Cause: Application Object Library was unable to load the menu for this current responsibility
Cause: The menu compilation has failed.
Cause: There is no valid menu defined for this responsibility.
Cause: There is navigable forms associated with this responsibility
Action: Contact your system administrator. Ensure that a valid menu, containing navigable forms, is defined for the responsibility. Ensure that the menu is correctly compiled.

The issue can be reproduced at will with the following steps:
1. Responsibility: System Administrator
2. Validate Responsibility Menu setup
  Menu Name: Order Mangement - HTML UI Menu
  Menu Type: Home Page
4. Setup Responsibility : Application Order Management
  Menu: Order Management - HTM UI Menu
6 Navigator: Order Management, HTML User Interface > See above "Causes"




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