Difference Between SHIP_TO_CONTACT Field on Sales Order and Quick Sales Order Forms (Doc ID 2215163.1)

Last updated on DECEMBER 16, 2016

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

ACTUAL BEHAVIOR
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Difference between SHIP_TO_CONTACT field on Sales Order vs Quick Sales Order

In our business, we use the Quick Sales order (OEXOETEL) instead of the regular Sales order (OEXOEORD). We are seeing a difference of behavior in the SHIP_TO_CONTACT field between the two forms. When we change the Ship To Location on the Quick Sales order form, the SHIP_TO_CONTACT value is not populating on the quick sales order form as expected even though we are able to see the SHIP_TO_CONTACT_ID populated correctly from the Diagnostics

Since we drive several of our customer facing documents electronically using this field , we are unable to send the documents to our customers as intended which is causing several customer service issues

EXPECTED BEHAVIOR
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Expect ship to contact filed populated on quick sales order form whenever there is change in Ship To Location on the Quick Sales order form,

STEPS
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The issue can be reproduced at will with the following steps:
1. Order management super user
2. We enter the Customer and can see the related records populate
3.Click on the Address Details form
4.When we change the Ship to Location, the Ship to Contact is blank however we can see that the
5.Even if I revert to the same ship To location as earlier the contact is returned as blank but we can see that the SHIP_TO_CONTACT_ID is populated
6.However, if we see perform the same steps on the Sales order form - OEXOEORD.fmx
7.On entering the customer number we could see the related fields populated including the Ship Contact
8.When we change the Ship To location, we can see the Ship Contact populated

Changes

 

Cause

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