R12: Not Able to Access Instance Detail Page from OM Line Installation Details FORM. (Doc ID 2215212.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

When attempting to view Instance Detail from Order Management Installation Details form.
the following error occurs.

ERROR
-----------------------
Function not available to this Responsibility. Change responsibilities or contact your System Administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigation : Order, Returns > Sales Orders > Query Order > Navigate to Sales Orders form > Line Items Tab
3. Click on Line which is associated to item instance details.
4. Click on Actions button > select Installation Details from drop down menu
5. Select Item Instance line > Click on Tools > Instance Details

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view Instance Detail from Installation Details form.

Changes

 

Cause

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