Maintenance Work Order Completion Errors in in Asset Tracking (Doc ID 2215267.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

When work order is completed in EAM. Maintenance Work Order Completion transaction is triggered in Oracle Asset Tracking.  But transaction is not processed and there is no error message.
the following error occurs.

ERROR
-----------------------
No message

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. EAM > Create Work Order for parent asset with rebuildable material requirement
2. EAM > Issue Rebuildable to WO and automatically create WO for rebuildable being replaced
3. EAM> Complete Parent Asset work order
4. OAT > Transaction Maintenance Work Order Completion remains in status PENDING
5. EAM > Complete automatically created Work order for child item and specify completion subinventory
6. OAT > Transaction Maintenance Work Order Completion remains in status PENDING

Changes

 

Cause

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