Unable To Refund A Credit Card For Return For Credit RMAs

(Doc ID 2215284.1)

Last updated on DECEMBER 19, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

ACTUAL BEHAVIOR
---------------
cannot refund credit card on RMA's

EXPECTED BEHAVIOR
-----------------------
refunds on RMA's should be allowed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receipt Workbench

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get refunds generated

Cause

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