Error when submitting WSHTMCAR: Shipping-Transportation Carriers Synchronization (Doc ID 2215399.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On :  12.2 version, Integrations & Conc. Program


When submitting Shipping Transportation Carriers Synchronization" concurrent program

The request comes into  the SOA environment (where customer has deployed the seeded SOA composites as per the oracle document 1321776.1).
 However the SOA instance fails and the following is the error message in the log returned back to EBS.

+---------------------------------------------------------------------------+
Shipping Execution: Version : 12.2

Copyright (c) 1998, 2013, Oracle and/or its affiliates. All rights reserved.

WSHTMCAR: Shipping-Transportation Carriers Synchronization
+---------------------------------------------------------------------------+

Current system time is 08-NOV-2016 14:04:24

+---------------------------------------------------------------------------+


ERROR
----------------------------------------

SEVERE: java.io.FileNotFoundException: ./config/jps-config.xml (No such file or directory)
SEVERE: java.io.FileNotFoundException: ./config/jps-config.xml (No such file or directory)
SEVERE: java.io.FileNotFoundException: ./config/jps-config.xml (No such file or directory)
SEVERE: Error while invoking endpoint "http://dev-soa01.ohdc.com:8001/soa-infra/services/default/WshSendRefDataStlToOtm/client" from client
Got Exception Invoking SIF event oracle.apps.sif.webservice.inline.invoke

Exception is e.getLinkedException().getMessage()

oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : oracle.fabric.common.FabricInvocationException: faultName: {{http://xmlns.oracle.com/apps/wsh/outbound/ref/WshSendLocRefDataToOtm}refDataUnExpError}
messageType: {{http://xmlns.oracle.com/apps/wsh/outbound/ref/WshSendLocRefDataToOtm}WshLocRefErrorMessage}
parts: {{
payload=}


Unexpected Error Occured. Please check Response message for more details. Either Bpel Instnace Id is null or Transmission Id is null or Ebiz Adapter response status is not successful

TROUBLESHOOTING

-Customer has verified DB that the adapter outbound connection pool  has the correct name.
-As per Note 746937.1 - Installing OTM 5.5 CU5 on Oracle RAC Causes Error: java.sql.SQLException: Io exception: The Network Adapter Could Not Establish the Connection
glog.properties have been commented out


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 

1) Select Seeded EBS -OTM interface

2) Select the instance

3)  Test the connection


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot

Cause

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